New: Parta.io & Fin Integration
Parta now connects directly to Fin.
Your Customer Agent can pull from your academy alongside your help center and docs — and answer with the lesson, not just the article.
We don’t browse anymore.
We ask.
From quick lookups to complex technical systems, most of us already learn through a conversation with AI, every day. Customer education can’t be the exception.
Last week, Fin introduced a Customer Agent that onboards and activates customers, not just resolves tickets. An agent like that needs something to teach with. Your academy is exactly that.
What changes for your users:
1. Deeper context, better answers
A help center explains how a feature works. Your academy holds what it doesn’t: end-to-end workflows, role-based guidance and the reasoning behind using the product well. Now your Customer Agent can draw on all of it.
2. Education inside the conversation
The right lesson at the exact moment of need, without sending users off to browse a catalog.
3. Gated or ungated, access stays intact
Connect a public academy or a private customer portal. Fin respects your existing permissions, so users only see what they already have access to.
One education layer. Every surface.
The principle is simple: education needs to live wherever your users already are.
First, we brought Parta.io lessons into in-app guides via Pendo & Amplitude. Now, we’re bringing them directly into conversational AI.
Same lesson, everywhere your users are:
- Your academy
- In-app guides
- Your Customer Agent
See how it works in the video below.
