New in Parta.io: Omnichannel Analytics

Customer education content no longer lives in one place. Teams publish to their Academy, embed lessons in-app, and surface content in help centers and communities.

The problem? At best, you only have high-level data for less than 50% of those channels. You measure one or two, and guess on the rest.

Parta.io Omnichannel Analytics closes that gap.

The same granular data Parta.io provides for courses – engagement down to the individual content block, media interaction, and exact drop-off points – now covers every surface your content touches.

What this means in practice:

🔹 Cross-channel visibility: See how the exact same content performs in your Academy, a Pendo in-app guide, Gainsight CC, Notion, or Zendesk – side by side. 

🔹 Block-level precision, everywhere: Know which sections learners engage with and where they drop off, not just whether they viewed something. 

🔹 Smarter distribution: Use engagement data from long-form courses to decide what earns a place in shorter, higher-stakes surfaces like in-app guides and onboarding flows. 

🔹 A data layer for the whole journey: Turn content engagement into a signal you can connect to health scores, adoption data, and product telemetry. No more metrics trapped in a course report.

Why it matters: Education teams are asked to prove impact with data that only covers a fraction of where their content actually lives. Omnichannel Analytics gives you the full picture – turning content strategy from intuition into measurement.

Omnichannel Analytics is available in beta today! We’re partnering with a select group of teams over the next 4–6 weeks to shape native integrations with Digital CX, Product Adoption, and CS platforms.

Want in? Reach out to us!